Levin Furniture & Mattress is Hiring Work from Home Customer Service Representatives! 

Levin Furniture & Mattress Compensation and Benefits Program:

• PTO - Start accumulating PTO on your FIRST DAY!
• Great Benefits – Medical, Dental, Vision, Life & Disability, 401k, and PTO
• Generous Employee Discount
• Friendly, Supportive Work Environment.
•  Growth Opportunities – Levin’s loves to promote from within 

This is a work from home opportunity. Candidates must be within a 25 mile radius to one of our store locations in order to be considered. 

Purpose: Providing superior assistance and building positive customer relationships.  Identifying specific needs and resolving issues for warranty and repair, while imputing information into a database.  Provide solutions by following through and bringing closure with the goal of first call resolution to all customers.

 Essential Duties & Responsibilities;

1. Processes high volume of inbound calls and other correspondence.
2. Communicates in a professional, courteous, friendly and empathetic manner.
3. Effective verbal and written communications skills with the ability to ask the appropriate questions and handle difficult/stressful situations as necessary.
4. Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
5. Finds solutions to customer problems and assumes a high level of ownership for customer satisfaction.
6. Provide follow-up as required to ensure customer satisfaction.
7. Consistently meets or exceeds performance standards for service quality, accuracy and volume.
8. Schedules service appointments.
9. Communicates with internal and external personnel in a professional and timely manner.
10. Maintains accurate files and processes in order to maximize productivity.
11. Performs clerical support as needed.
12. Other duties as assigned.                                                      

Supervisor Responsibilities:

This position does not supervise others.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

 Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Ability to multi-task in a fast paced working environment.

Physical Demands:

• Ability to sit, and reach at shoulder height regularly.
• Ability to communicate effectively with customers and co-workers using telephone.
• Ability to use vision to read documents and computer screen.
• Ability to use hands to type information into computer.